Gida TV App Support
Frequently Asked Questions
M3U Playlist Not Loading
Ensure your M3U playlist URL is accessible and uses HTTPS. Check that the playlist format follows standard M3U8 specifications with proper #EXTINF tags.
AVPlayer Streaming Issues
Verify your network connection and ensure the stream URLs in your playlist are valid. For HLS streams, check that .m3u8 files and video segments are accessible.
iCloud Sync Problems
Enable iCloud in Settings → Apple ID → iCloud. Ensure your app has iCloud Document & Data permissions enabled.
App Store Submission
Our app complies with App Store guidelines. We do not host, provide, or distribute content. Users are responsible for ensuring they have rights to access their content.
How do I add a new M3U or Xtream playlist?
Go to the “Add Playlist” section in the settings, paste your playlist URL using your device or the onscreen keyvoard. Only valid M3U, M3U8 or Xtream URLs are accepted. If you encounter errors, double-check the URL and ensure it’s accessible.
Why are some channels missing or not playing?
Some channels in your playlist may be offline, geo-restricted, or require authentication. The app relies on the content provided by your playlist; please verify the source and format of your playlist.
Does Gida TV store or share my playlist data?
No. Playlists are stored locally on your device or in your personal iCloud account if sync is enabled. We do not collect, store, or share your playlist URLs or viewing data.
How can I favorite or organize channels?
Long press channel to add it to your favorites. You can access your favorites from the menu on the top left.
What video formats are supported?
Gida TV supports HLS streams (.m3u8), MPEG-TS, and MP4 formats via the AVFoundation/AVKit framework. Unsupported formats may not play correctly.
How do I clear app cache?
Go to Settings -> Refresh Playlists to clear cached data. This will not delete your playlists unless you choose to remove them.
Why do I see buffering or playback errors?
Buffering may be caused by slow internet, high network congestion, or server-side issues with the stream. Try switching to a different network or verifying the stream source.
Is my data secure?
Yes. All data is stored securely on your device or in your iCloud account. We do not transmit your playlists or preferences to external servers.